06 May

COVID-19 & Approach to Vulnerable Clients

In this episode, PIMFA senior policy analyst Alexandra Roberts will discuss the approach to vulnerable clients during the COVID-19 pandemic.

In light of the COVID-19 pandemic, the FCA has reprioritised various aspects of work and has postponed publication of its revised guidance for firms on the fair treatment of vulnerable customers and the further work and research which it was due to undertake in this area.

What will be discussed?

The webinar will consider the approach to vulnerable clients in light of the impact of COVID-19, looking in particular at:

  • Current FCA expectations.
  • The impact of COVID-19 on vulnerability.
  • Examples of possible issues firms may face.
  • Practical steps firms can take.
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6th May 2020

3:00 pm - 3:45 pm

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