Student Support Officer

Darlington Operations Dependent on experience Full Time (we’ll consider reduced hours for the right candidate)

We are looking for an organised and enthusiastic person to provide administrative support to ensure the smooth-running of our training courses and provide our students with a positive experience from start to finish. The ideal candidate will have the most incredible organisation skills, will be confident multi-tasking and picking up a range of tasks as well as having exceptional customer service skills to encourage and support our students in whatever way they need to succeed.

Vital Stats

  • Location: Darlington
  • Company: The Art of Finance
  • Department: Operations
  • Salary: Dependent on experience
  • Basis: Full Time (we’ll consider reduced hours for the right candidate)

About the Role

We are looking for someone with previous experience in a support role, that is able to multi task and anticipate problems and deal with them before they arise. It will be your role to work with the Course Creators to arrange the logistics needed to get students successfully enrolled on to their courses.


Typical duties and responsibilities

  • Managing all necessary logistics for all courses – including venue bookings and/or set-up of virtual classroom sessions and communicating with students and presenters.
  • Have a firm handle on all course timetables and including the coordination of sending study materials to students in line with their timetable.
  • Support students by booking their exams as well as messages of support post exam.
  • Successful enrol all students on to their relevant courses such as welcome emails, onboarding and user support on our e-learning platform.
  • Confidently meet and greet guests in the office and be responsible for venue hospitality when used for training days and events.
  • Assisting with ad hoc projects if/when they develop.

About You

At least two years office experience, ideally showing organisational and/or PA skills. We’re looking for someone who can take ownership of the various roles, and who isn’t phased by a wide number of tasks happening at once. In addition, there are a number of key skills that we look for in our perfect candidate and they are…

  • Top notch computer skills, including the use of Microsoft Office.
  • Excellent telephone manner, and generally good at chatting to people and building relationships.
  • The ability to self manage, keep track of a million different projects and be on top of all things at all times.
  • Pre-empt issues and provide solutions.
  • The ability to stay focused under pressure – we’re not joking when we say it gets busy!

Above all we love someone with a positive attitude who likes a challenge and isn’t afraid to roll their sleeves up and get on with the job!

About Us

The Art of Finance provides training to those looking to get into, or further develop, their career in financial services. It’s for people who want something a bit different and are keen to take a fresh approach to finance. The financial services profession is changing, and we believe the training should be ever-evolving too.

We are a small, young and fun team who are part of a modern and ambitious group of companies – The Verve Group. The company is constantly growing, as is the wider group, and we are looking for someone wanting to build a career and come on this journey with us.

We approach financial services with a fun and positive outlook, and offer a range of benefits to permanent employees to ensure our staff feel welcome. We reward loyalty and offer enhanced benefits to those, but as standard these include…

Standard benefits
  • 26 days holiday (including days off at Christmas) PLUS bank holidays AND your birthday off (if it falls on a weekday)
  • Personalised salary structure to reflect your own effort and contribution
  • Death in Service cover
  • Personal Development budget (for exams, training, anything to help you excel!)
  • Company Pension Scheme
What makes us different benefits
  • Casual dress code
  • Health & Wellbeing programme, including hoodie, drinks bottle and fitness tracker
  • Office snacks and refreshments
  • Open-plan ‘living office’ environment – including rocking (or sometimes dubious) playlists, beer/wine fridge, breakout lounge and breakfast club
  • 2 official annual company parties, plus adhoc team nights out.
  • Office dogs – we’re not a place for people scared of dogs!
  • Did we mention there’s no lock on the beer/wine fridge?!

How to Apply

Quite simply, get in touch. It’s as easy as that (the button to do so is below).

A little insider tip for you… Half-arsed applications (and by that we mean incomplete or generic, no copy and paste job is enough here) get immediate red pen treatment. As wonderful and extensive as your CV may be, what we really want to know is why you’re ‘the one’ for us – so don’t be shy, cut to the chase and sell yourself like you’ve never sold yourself before – it will go in your favour!

Lastly, you have permission to be as creative as you wish, so break the mould and make yourself stand out. That’s what makes us smile.

Apply Now

Contact us

Part of the Verve Group

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