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Consumer Duty: A Guide

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It’s here! Consumer Duty is upon us and it’s all-consuming. The final guidance shows that the FCA is clearly expecting a major shift in culture and behaviour across the industry – but how do we implement this?

The introduction of the new Consumer Principle to the already existing Principles for Business highlights the whole focus behind Consumer Duty: positive client outcomes, and consistently putting the client at the centre of the decision-making process.

This is not the ‘TCF on steroids’ regulation of many rumours, the FCA is changing direction – are you ready to follow?

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Consumer Duty Guide