Verve are committed to protecting your privacy, and recognise that the security of your personal information is extremely important. However, you should recognise that your use of the Internet and our website is entirely at your own risk. We will not pass your details to anyone outside except in accordance with this statement. Should you follow a link from our website, application or services to another site or service, this privacy notice will not apply. We would recommend that you read the privacy notices appearing on those sites or services. We will never pass your personal data to anyone else, except for any successors in title to our business, without your explicit permission.
This privacy policy is for this website; https://weareverve.co.uk/ and served by Verve,Whessoe Technology Centre, Alderman Best Way, Darlington, DL1 4WB and governs the privacy of its users who choose to use it. It explains how we comply with the GDPR (General Data Protection Regulation), and the PECR (Privacy and Electronic Communications Regulations).
This policy will explain areas of this website that may affect your privacy and personal details. It will also explain how we process, collect, manage and store those details and how your rights under the GDPR & PECR are adhered to. Additionally, it details the use of cookies or software, advertising or commercial sponsorship from third parties and the download of any documents, files or software made available to you (if any) on this website.
Further explanations may be provided for specific pages or features of this website in order to help you understand how we, this website and its third parties (if any) interact with you and your computer / device in order to serve it to you.
Our contact information is provided if you have any questions.
The type of personal data we collect about you and how it is used depends on what you contact us about, your needs, the relationship you have with us, the products and services you hold or enquire about.
We are committed to ensuring that your privacy is protected. When you provide certain information by which you can be identified when using this website, it will only be used in accordance with this policy statement. We gather data from the information provided to us either through interactions on our website or as part of your application process to sign up as a client of Verve. We may also receive personal information from third parties with whom we have contracted services from that requires sharing personal information.
The information which we obtain about you can include;
- Name
- Address
- Company name
- Contact information such as a telephone number or email address
- IP address
- Financial information
- FCA number
- Other company information, such as number of employees or AUM
It can also include information which either you give to us or which we obtain about you. This is only gathered in connection with any products, services or resources we provide to you.
Verve will only share your personal data where data protection law allows it, with adequate protection and where appropriate will have contracts in place to protect the security and confidentiality of your data for the following purposes:
We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, we do not transfer your Personal Information to the third party.
Requesting access to your personal data
Under the data protection legislation, you have the right to request access to information held about you. Where you have provided your consent to the collection, processing and transfer of your personal data, you may withdraw that consent at any time. This will not affect the lawfulness of data processing based on consent before it is withdrawn. To withdraw your consent please contact us at hello@weareverve.co.uk
You also have the right to:
Certain personal data will also be reported to government authorities where required by law and for tax or other purposes. We will not sell your personal data to any third party. We do not transfer personal data outside the EEA. If this is required in the future, we will ensure that safeguards are in place so that such transfers comply with data protection legislation.
Note that in relation to requests to access personal data, we reserve the right to charge a reasonable fee to comply with your request.
If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/.
We hold a person’s data under legitimate interest and will be held for as long as you remain a client of Verve as per the original terms of engagement or for as long as we are aware that our products and services are or interest to you for marketing purposes. Due to the nature of the service, we offer, we may be required to retain personal data even after an account has been closed for legal or operational reasons under the guidance of the FCA.
You have a right to challenge our legitimate interest if you believe we do not have a valid reason to collect, use, share or hold your data. You can withdraw your consent at any time. If you withdraw your consent for marketing, you may miss out on information about our products, services, offers and other news that may be of interest to you. We will however continue to contact you regarding the administration of your existing accounts and relationship with us.
Contact information – Information used in marketing with your consent or to pursue a legitimate interest will be kept for 30 days once you have withdrawn your consent.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorised access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organisational measures and securely backed up on a regular basis.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
This website uses tracking software to monitor its visitors to better understand how they use it. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.
Any downloadable documents, files or media made available on this website are provided to users at their own risk. While all precautions have been undertaken to ensure only genuine downloads are available users are advised to verify their authenticity using third party anti-virus software or similar applications.
We accept no responsibility for third party downloads and downloads provided by external third-party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.
Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk.
We operate an email mailing list program, used to inform subscribers about products, services and/or news we supply/publish. Users can subscribe through an online automated process where they have given their explicit permission. Subscriber personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above. Subscribers can unsubscribe at any time through an automated online service, or if not available, other means as detailed in the footer of sent marketing messages. The type and content of marketing messages subscribers receive, and if it may contain third party content, is clearly outlined at the point of subscription.
Email marketing messages may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to engagement, geographic, demographics and already stored subscriber data.
Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).
Shortened URL’s; URL shortening is a technique used on the web to shorten URL’s (Uniform Resource Locators) to something substantially shorter. This technique is especially used in social media and looks similar to this (example: http://bit.ly/zyVUBo). Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.
We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online. While we may have official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with or sharing information with such profiles. We will never ask for user passwords or personal details on social media platforms. Users are advised to conduct themselves appropriately when engaging with us on social media.
There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. You use social sharing buttons at your own discretion and accept that doing so may publish content to your social media profile feed or page. You can find further information about some social media privacy and usage policies in the resources section below.
We reserve the right to update this privacy policy at any time, and any changes we make to our privacy policy will be posted on this page. We will notify you if there are any changes to this policy that materially affect how we collect, store or process your personal data.
