Consumer Duty is all about putting the customers first – in what they are being recommended, in the process of writing the report – in basically every stage of the advice journey. As a financial administrator, we are an important part of this process.

We all need to make sure that as a team we are considering the client and making them the focus of what we are doing. A recommendation and a suitability report aren’t one size fits all. All client situations should be considered and put at the forefront of the decision making as they are the ones we are doing this for, aren’t they? Read Jodie Hall’s article in Professional Paraplanner here.