With the implementation deadline for Consumer Duty now just weeks away (31st July for those of you who need the reminder), our regulation team have been as busy as ever and have created an updated edition of our hugely popular Consumer Duty guide. So without further ado…

This guide will support you in getting Consumer Duty ready, regardless of where you are in your preparations.

Chapters include:

  • A quick recap
  • The Consumer Principle
  • The cross cutting rules
  • The fab four (outcomes)
  • Monitoring

Full of important reminders, top tips and commentary from Maddie Delboy our in-house Duty expert, this edition follows our record-breaking first guide and has been updated following further guidance and discussions with the FCA.

Download a copy here